Quality assurance
In designing our service offering to you, we have observed guidance from the Organization for Economic Co-operation and Development (OECD), ISO 37002:2021 (Whistleblowing Management Systems Guidelines) and Safe Reporting Service Provider Standard External (SafeLine-EX), a set of best practice norms for professional and ethical conduct for external safe reporting service providers operating their own facilities that enable whistleblowers to report observed or perceived unethical conduct confidentially and anonymously. SafeLine-EX standards are developed by the Ethics Institute of South Africa. Therefore, our commitments to you are as follows;
1. A commitment to integrity meaning that we are honest, adhere to clear moral principles, and are professional.
2. A commitment to efficiency meaning that we deliver high-quality information to you in a timely manner.
3. A commitment to independence meaning that we remain free from conflicts of interest with your organization, your stakeholders and other service providers.
4. A commitment to protection meaning that we respect whistleblowers’ anonymity, as well as the confidentiality of their information, as applicable and appropriate, to prevent victimization.
5. A commitment to availability meaning that we ensure easy and reliable access to the external safe reporting facility through a variety of channels, 24 hours per day, 365 days per year

What the law requires
The EU Whistleblowing Directive that came into effect on 17th December 2021 requires that organizations with 50 or more workers in EU member states to implement internal reporting channels. The Directive aims to provide common minimum standards of protection across the EU to whistleblowers who raise breaches of EU law with their employer. The new rules require the creation of safe channels for reporting both within an organization - private or public - and to public authorities.

The US Foreign Corrupt Practices Act (FCPA) of 1977 require compliance programs to be in place that provide a mechanism for an organization’s employees and others to report suspected or actual misconduct or violations on a confidential basis and without fear of retaliation.

The Dodd-Frank Act of 2010 provides for the payment of awards to whistleblowers providing original information, due to the immense investigative value and the attendant extraordinary risk of speaking out.

The UK Bribery Act 2010 criminalizes the failure of commercial organizations to prevent bribery.
 
In Kenya, the Bribery Act 2016 criminalizes the failure by a private or public entity to put in place procedures appropriate to its size and scale and to the nature of its operation, for the prevention of bribery and corruption. We are keeping close tabs on developments relating to the amendments and  plausible enactment of The Whistleblower Protection Bill (2017) that is expected to be the most comprehensive piece of legislation in support of safe whistleblowing practices. Consequently, subscribing to our hotline service not only assures your compliance to the law, but advantageously positions your organization to forestall the damaging effects of unethical practices.